Refund and Return Policy Print

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Terms of Service, Refund, and Return Policy For EZ-COM LLC:

Wilson Cellular Boosters: Wilson Cellular Boosters have a 30-day refund/return policy from the date of purchase presuming that the item condition is "like new" and all materials are returned with the unit (box, papers, etc). Customer shall pay for return shipping with a tracking number after obtaining an RMA from EZ-COM. After 30 days, the warranty must be used. EZ-COM can an will assist with the warranty process. The warranty on Wilson products is for 3 years from the date of purchase.

Routers, hotspots, and all other physical items: The refund/ return policy for these item is 14 days from the date of purchase presuming that the item condition is "like new" and all materials are returned with the unit (box, papers, etc). Customer shall pay for return shipping with a tracking number after obtaining an RMA from EZ-COM. PLEASE NOTE: Router must be RECEIVED back to us within 14 calendar days from the date of order to be accepted (unless other authorization has been received from management).

Internet Service (AT&T, T-Mobile, or Verizon): Internet service is not refundable for any reason. The service is a pre-paid month-to month service that has no contract and may be cancelled at any time, however, to not be charged for the next period, you MUST request cancelation AT LEAST 11 days prior to your expiration date to avoid renewal charges which are NON-REFUNDABLE. EZ-COM is able and willing to answer any and all question you may have, as well as to assist with any difficulties you may experience. We ask that you be sure of your purchase before placing your order as it cannot be refunded for any reason. PLEASE NOTE: Internet service renewal is billed and charged to your card 10 DAYS PRIOR to your expiration date. This charge is NON-REFUNDABLE due to the process being automatic (our system charges you and pays our provider at the same time). If you wish to cancel, you must do so AT LEAST 11 DAYS PRIOR TO YOUR EXPRIATION DATE.

TV service (www.SimplyTheBest.tv): Streaming TV service and/or VOD service is not refundable for any reason. The service is a pre-paid month-to month service that has no contract and may be cancelled at any time, however, to not be charged for the next period, you MUST request cancelation AT LEAST 11 days prior to your expiration date to avoid renewal charges which are NON-REFUNDABLE. EZ-COM is able and willing to answer any and all question you may have, as well as to assist with any difficulties you may experience. We ask that you be sure of your purchase before placing your order as it cannot be refunded for any reason. Please do keep in mind, streaming TV service requires aprox 10mb of speed for a HD stream, and about 4-5 for a SD stream. Bear this in mind if you have a low speed provider, or if you are on mobile internet service which can vary from location to location. Please ask any questions before purchase as the service is non-refundable. PLEASE NOTE: Streaming TV service and/or VOD service renewal is billed and charged to your card 10 DAYS PRIOR to your expiration date. This charge is NON-REFUNDABLE due to the process being automatic (our system charges you and pays our provider at the same time). If you wish to cancel, you must do so AT LEAST 11 DAYS PRIOR TO YOUR EXPRIATION DATE.

Under normal circumstances, you will be charged for ALL RENEWALS 10 days prior to the expiration date of your current subscription. The invoice is due immediately upon receipt. Any cancellation request for service must be received PRIOR TO INVOICE BEING GENERATED (which occurs 10 days prior to the expiration date as stated). If your card is unable to be charged for any reason, the invoice is considered past due, and still needs to be paid. The reason for invoicing and charging 10 days prior to expiration is to allow a few grace days in case the customer has a card that is lost/expired/ insufficient funds/ etc. However, the invoice is due when generated and past due if not paid immediately. 


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